Workforce Analytics
Real-time attendance overview · Last updated just now
Jun 1 – Jun 10, 2026
Filters:
Absence Rate Today
11.4%
18 of 158 scheduled agents absent
+2.1% vs yesterday
Late Arrivals
9
Agents late today
-3 vs yesterday
Early Outs
5
Left before shift end
Same as yesterday
Bereavement
2
Active bereavement leaves
No change this week
Pending Approvals
7
Awaiting supervisor review
+4 since 8:00 AM
Total Events (30d)
342
Across all departments
+28 vs prior 30 days
Absence Trend
Daily absence count over the last 30 days
By Department
Total events this month per team
Event Type Breakdown
Distribution across all event types
Top Attendance Concerns
Agents with 4+ events in the last 30 days
JW
Jordan Whitfield8 events
Customer Support
TO
Tamara Osei-Bonsu6 events
Technical Ops
RP
Reginald Pham5 events
Billing & Accounts
SK
Sasha Kowalczyk5 events
Quality Assurance
MD
Marcus Delacroix4 events
Back Office
All Submissions
12 records
Showof 12 submissions